Q: What Is Data Loss?
A:
Data loss can be due to number of circumstances. A data
loss situation is usually characterized by one (or more)
of the following:
•
Data corruption or inaccessibility due to physical media
damage or operating system problems.
• The sudden inability to access any data from a
previously functioning computer or backup.
• Accidental erasure of data or reformat.
• A personal user can no longer access the “C:”
drive on their computer.
• A corporate data server has crashed and no longer
serves data to the network.
• Data backed up on digital tape cartridge can no
longer be restored.
Q:
I see a blue/black screen after I power up my computer, what
should I do?
A: There is a huge chance your hard drive
has been affected. Follow the following steps:
•
Turn off the power.
• Don’t restart the machine.
• Don’t reinstall any software.
• Do not open the hard disk or try to repair it
yourself.
• Do not use automatic recovery tools.
• Bring us your hard drive as soon as possible,
for a FREE diagnostic.
Q:
My computer keeps rebooting, what you I do?
A:
Follow the same steps as in the previous question
Q: I can no longer access my media device (mp3 player,
flash drive, etc). what should I do?
A:
There is a large chance your media has bee corrupted. Follow
the following steps:
•
Do not open the media device or try to repair it yourself.
• Do not use automatic recovery tools.
• Bring us your media as soon as possible, for a
FREE diagnostic.
